Hail Mary Studios · The Hail Mary Network

Delete your account

Deletion is permanent after you securely confirm it. This public page lets you begin without already being signed in, but it never deletes an account by email alone.

Account deletion status

Secure self-service deletion is currently unavailable. Your account and data have not been changed. Please contact support if you need help with a deletion request.

How to request deletion

  1. You will continue to secure sign-in and authenticate with the account you want to delete.
  2. You will return to the authenticated Delete Account screen and review the deletion details.
  3. You will re-authenticate if the server requires a recent sign-in, then type DELETE exactly and confirm. This prevents accidental or unauthorized deletion.
  4. Your active sessions are revoked and new writes are blocked when the request is accepted. A request stays pending while a provider completes erasure; it is not reported as complete until that assurance is received. A documented legal hold can pause deletion of affected data until the hold ends.

Data deleted or anonymized

When no retention obligation applies, the deletion workflow deletes or anonymizes account authentication identity and profile/contact information; saved items and My Journey progress; applications and connection requests; Market and Services submissions; uploaded images, files, and media; preferences and language settings; notification tokens; user-created content; and analytics identifiers reasonably associated with the account. It also instructs applicable processors to delete or anonymize corresponding records as required by that workflow.

Approved retention policy

Ordinary operational records — no more than 30 days

Limited ordinary records needed to complete the deletion workflow or resolve a technical processing failure are retained for up to 30 days, then deleted or anonymized. If an external provider still has work pending, only the minimal encrypted recovery material and write fence are retained until the request can be completed; the request is not reported as complete first.

Required transaction and accounting records — 7 years

Completed transaction, tax, accounting, chargeback, and dispute records may be retained for 7 years where required. Unnecessary personal identifiers are removed or minimized where feasible.

Security and abuse-prevention records — 12 months

Limited security, fraud, abuse, and access-protection records may be retained for 12 months to protect users and services.

Minimal deletion audit — 12 months

A minimal, non-sensitive audit record of the request status and timestamps may be retained for 12 months. It is not a copy of your deleted profile or submission content.

Documented legal holds

A documented legal hold overrides these deletion timelines only for the data covered by that hold. We retain only what is necessary until the hold is released.

Need help?

If you cannot access your account, contact info@hailmarynetwork.com. We will use a secure ownership-verification process before acting on a deletion request. Do not send passwords or verification codes by email.

Read our Privacy Policy for more about these practices.